What Our Customers Are Saying
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Scott Bradac, Marmarth, ND
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I went in to get a Kawasaki 650 ninja 2020 ABS and from the beginning to the end the customer service i got was on point. I will definitely be going back to get another bike or 2. I was super satisfied with my whole experience. They are such an awesome group of people.
Kenneth Oakes, Grand Forks, NORTH DAKO -
Alex was GREAT to work with when purchasing the Ranger. I have also known Bruce for years, who also does a GREAT job!
Gary Bakke, Fargo, ND -
EXTREMELY SATISFIED
I recently purchased a 2020 SKS and will definitely be back to purchase from Wheels again when the time comes. Steven in sales was incredible; not only did he answer all of my questions, he spend the time to question me about my riding experience to determine the sled that would best match my riding style. Once my sled arrived, he walked me through every detail of the break-in process, maintenance (with the help of Cody from the service team), and available aftermarket parts while never asserting pressure to buy anything from Wheels. I truly felt informed and educated throughout the process. Barb in clothing and Justin in parts set me up with everything I needed to enjoy my new Polaris while making me feel welcome and confident in returning for additional gear. The entire experience was seamless, friendly, informative, and enjoyable. Thank you again to General Manager Ronnie Schneider and his entire team.Garrett Ruud, Fargo, ND -
I just bought my first motorcycle and am brand new to riding. I went in looking for a motorcycle helmet, Barb greeted me immediately upon walking in and helped me with several different helmets. She was very friendly, and easy to talk to! Gave me a lot of good advice and things to think about that I hadn't considered. I am very impressed with her service and can't wait to get my new helmet. Thanks Barb!!
Jenni Stangel, Audubon, MN -
Calledup inquiring about a 4 wheeler ended up buying and financing over the phone, Tim and Justin were very helpful and it all went very smooth we got educated on our new 4 wheeler by Justin he went over everything and explained very carefully safety and operation Tim was great in finance overall a great experiance.
Randy Seiple, Erhard, MINNESOTA -
Jonathan Eidenschink, Osage, MN
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I have bought all my ATVs, and Suv at Wheels, Inc. I have been always satisfied with the management, sales, service, parts and accessory departments. Recently, I bought a older snowmobile from a private party that had some large issues. John in service and Justin in parts treated me better than what I deserved. There was parts ordered for the snowmobile and I had decided to stop putting monies into this snowmobile. Wheels, Inc. had every right to charge me for the parts even though the repair order was stopped. They treated me so good, I will only recommend Wheels, Inc. to anyone that I talk to about recreational vehicles. I have learned a valuable lesson in don't buy from personal parties but rather go to Wheels and talk to sales and have the confidence that the vehicle whether New or Used has been professionally inspected and will preform for me. I am a life time customer of Wheels, Inc. no questions asked. If you have a recreational vehicle that needs work, no matter the brand, call Wheels and they will do their very best and treat you honestly, professionally and the work will be completed with pride. 1st class dealership is Wheels, Inc.
Paul Shereck, Horace, ND -
My wife and i have bought our motorcycles exclusively from Wheels since 1989 and have been very satisfied with the sales staff, management and service department. If we've ever had an issue, we have always been able to talk to someone and get things straightened out. The way Wheels cares for their customers is pretty incredible. One time, we broke down (factory mess-up!) over 100 miles away in South Dakota on a Friday evening coming home from the Black Hills. Bruce got his wife to come home from bowling to watch their kids and he jumped in his Wheels pickup and came and got both us and the bike! How many folks can say they get service like that from their motorcycle dealer?
Muff Brandt, Fargo, ND -
Took my old 1997 Polaris XLT sled in for service because it was hard to start. Asked to get the carbs cleaned and serviced for the season. Staff was very helpful and explained everything they were planning to do and understood that I didn't want to spend a bunch of money on an older sled, but they did what was necessary to get it tuned up. Very happy with the service and will be buying my next newer sled there. Thanks.
Dave Glennon, Casselton, ND -
Jessie was a great salesman gave me a very good deal she answered all my questions they were very nice people they went over the bike with me answered all my questions.the finance guy was very nice and helpful there was also another sales man that was very helpful and Wane the owner was great. I would buy from wheels inc again. i bought a 2014 ninja 1000 ABS CLINT MEGARD FROM MINNESOTA. I Wish I Could Have Hung Around Longer And Checked Out The Facility It Is An Very Nice Dealership
Clint Megard, Litchfield, MN -
Great people working here, easy to talk to and are eager to meet your needs. Told them about what i wanted to spend and they found me a perfect fit. 5 star service.
adam gumeringer, breckenridge, MN -
Awesome service getting fitted for jacket and helmet.
Chad , Fargo, ND -
Scott Boerger was very familiar with all of bikes at the dealership. I had 3 bikes that I narrowed down to one with Scott's help. I chose a new DRZ400SM. The sales process was friendly and Scott was patient while I compared features and benefits. A GREAT buying experience. I will recommend Wheels Inc. to all my friends.
Eric Pladson, Hatton, ND -
Spencer Radziej was easy to work with and knowledgeable about the product he was selling. Financing was a painless process the only reason they received a 4 star rating I was not informed that there was an insurance option through your business. Thank you for your service
Michael Groven, Mcville, ND -
"Dear Sir, I wanted to write to you and let you know what a wonderful staff you have working in your Parts and Repair Departments. I brought my old Kawasaki 4-wheeler in for repairs. They did the service and had to order parts to fix a brake problem. All of them were friendly, courteous and helpful. I was well informed of what was done and why. Both times my ATV was loaded and ready to go before I had even paid the bill. I look forward to buying my next ATV from you. Dave"
Dave , West Fargo, ND -
"Dear Sir, It seems we don't often take the time to tell people when they've done a good job so I thought I'd take the time to tell you how pleased I am to be a customer of yours. I purchased a Vulcan 1500 Classic from you back in March. Brian Fetzer was the sales person who helped us with our choice. He did a great job explaining things, was low pressure in his sales approach and left us feeling that he was a very straightforward and honest sales person. We have had service work done, purchased accessories including new pipes and each time we have received the same level of high quality customer service. We are very pleased with our bike - I've had the chance to ride both Harleys and Yamaha of the same size recently and I feel that the Kawasaki is a much smoother and responsive bike than the others. Thank you for the positive experience and please tell Brian and the others that we think they are doing a great job. Your business will be the place we go when we have purchases of recreational equipment in the future. Sincerely, Frank & Karen"
Frank Karen , Erhard, MN -
"I want to thank Wayne Hartmann's staff at Wheels Inc, particularly Todd. Todd walks the talk of customer satisfaction and accountability to requests. Todd received an unusual phone request from a nurse he didn't know, about a patient he didn't know, who was hospitalized for over three months as SCCI-Fargo, a hospital he probably doesn't know. He heard about a patient who was a Kawasaki rider. The nurse asked Todd for a colored poster of a Kawasaki to hang on the ceiling in the patient's room. Todd found a wonderul poster and some brochures and gave it to SCCI at no charge. What a joy to see the patient's face as the poster was hung in his room. Thank you, Todd. Thank you for your respect and courtesy you gave during your busy work day. Loretta Chief Clinical Officer SCCI Hospital"
Loretta , Fargo, ND -
"I am a second generation Customer of Wheels Inc. My father started purchasing snowmobiles from Wheels Inc. back in the early 70's and has ever since. Now my husband and I do the same. Everyone at Wheels is courteous and knows us by name, it's like a big happy family! It's great knowing that the Wheels crew is there whenever we need them, from purchasing new models, to repairs, to clothing and accessories. They get the job done, right. "
Amy , Sabin, MN -
"Its a great store"
Patrick , Felton, MN -
" The guys at Wheels really worked their tails off to help both me and my boyfriend make our first bike purchases! We couldn't be more grateful for all the friendly, personal attention and good advice we received from this exceptional team of professionals. The people at Wheels helped make the whole process fun, exciting, and satisfying!!"
Rachel , Fargo, ND -
"I could not be happier with the dealership. From parts to service to sales, I have been taken care of on every level. I believe that their customer service is what sets them above any other dealer in the area. "
Kevin , Fargo, ND -
"The sales staff at Wheels is great! When I purchased my ATV they were very informative and easy to work with. Thanks for making my experience so awesome!"
Rebecca , Comstock, MN -
Alex , Fargo, ND
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"Blake Ashmore did the sale, so a 5 star for customer care and on before and after the sale.A+ "
Bil , Breckenridge, MN -
"WHEN I WAS LOOKING FOR MY FIRST 2002 KAWAASAKI CONCOURS, I EMAIL YOU TO SEE IF YOU HAD ONE AND AS USUAL YOU HAD AND I'VE DONE BUSINESS WITH YOU EVER SINCE"
Alan , Jamestown, ND -
"I like that the dealership carries the Kawasaki ZZR 600. I had been looking to get one for the past two years and after the gas price hike I decided now was the time. I am riding my bike everyday now and loving it. Everyone should own a motorcycle!"
Steve , Fargo, ND -
"Stop by and see Mike H and he'll take care of ya."
Shane , Moorhead, MN -
"I was met with enthusiastic sales personnel who treated me the same as someone purchasing a motorcycle three times what I was spending. All my questions were answered by the knowlegeable sales person, Bud. There was no pressure to make the purchase. That made me feel comfortable. I came in to investigate a scooter I had checked out online, the Schwinn Hope 50. I left the store with the scooter on hold until later in the day. This being my first street legal scooter, my fears and concerns about riding were laid to rest with reassurance by the sales staff that I would gain confidence as time went by. Thank you for working with me on my purchase of the scooter and assistance with helmet choice. I will definately send people in your direction if they are thinking of buying a scooter or motorcycle. Karen & Pinky (My 'Ty' Flamingo is already perched on the handle bars. Pinky is his name.)"
Karen , Fargo, ND -
"This is the second motorcycle I have purchased from Wheels. I was very pleased with the customer service, attention, and advice that I received from my sales rep, Brian Fetzer. I was initially going to purchase a new motorcycle from another dealership, but was put off by their sales staff's attitude. Brian was very helpful and he was able to work around my schedule to get the sale done. I am very pleased with my new Vulcan 900 Custom and cannot be happier with the overall purchasing experience. "
Chris , Glyndon, MN -
"bruce , scott and mike is why i buy at wheels they always have my back. you dont find dealers like that. "
Brian , moorhead, MN -
"Sales staff was great to work with and got me hooked up with an awesome bike that I've been trying to get on for a long time. I will, and have recommended Wheels to my friends who are looking for bikes. The staff is awesome and certainly knows what they are talking about."
Sam , Fargo, ND -
"I PURCHASED A 2011 VICTORY CROSS COUNTRY COREY NESS EDITION. MIKE HENNEBRY WAS EXCELLENT TO WORK WITH AND EASY FINANCING. THE BIKE RIDES EXCELLET IT'S MY SECOND VICTORY AND THE DAY I PURCHASED MY VICTORY I TEST DROVE A HARLEY STREET GLIDE AND THE VICTORY WAS BY FAR THE BETTER RIDE AND GREAT POWER."
Randy , Valley City, ND -
"I must Thank the people at Wheel Inc including Mike the sales manager for his help in getting my 2011 Suzuki GXS1300R Hayabusa in Pearl Mirage White here on my birthday. It was greatest surprise and what a present to see it here, because they where coming in on the ship from Japan. I'd like to thank Bruce and his team in parts department for ordering the accessories I wanted. I also like to Thank Abbey in accessories for ordering the one pcs racing suit, boots and gloves. The boots wouldn't ft because I have high arches and instep. No fault of Wheels. I almost forgot the mechanic who instead the alarm system on the bike. He did a super job. Again, I thank the Wheels Team for their 5 star rating. Alan Schmidt Jmestown, ND "
Alan , ND -
"Recently stopped in for a new rear tire. They had no problem getting me right in as we were passing through Fargo on a long trip. Turned out one of the rear bearing had gone a wore into the hub. Parts did an exceptional job tracking down parts/options/prices. Just short of a miracle a friend of theirs was able to weld and machine the hub back to new condition. I was back on the road the same day and made it home 2500 miles with no problems!! I would highly recommend this dealer for Service and Parts anytime. Thanks Again, outstanding customer service!!"
Grant , Airdrie, AB -
"Recently stopped in for a new rear tire. They had no problem getting me right in as we were passing through Fargo on a long trip. Turned out one of the rear bearing had gone a wore into the hub. Parts did an exceptional job tracking down parts/options/prices. Just short of a miracle a friend of theirs was able to weld and machine the hub back to new condition. I was back on the road the same day and made it home 2500 miles with no problems!! I would highly recommend this dealer for Service and Parts anytime. Thanks Again, outstanding customer service!!"
Grant , Airdrie, AB
Excellent sales team everyone was friendly and knowledgeable. I will definitely buy again.